Keeping Pace With Innovation: Digital Transformation In A Traditional Business

12:10pm

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Session Overview

This is not a story about adapting to survive but rather anticipating in order to thrive in an ever changing digital world where an omnichannel approach to customer experience is becoming the new ABC for digitally savvy businesses in consumer goods.

A traditional business that has always “done things their way” and succeeded by doing so thanks to being a market leader finds themselves in a challenge when the entire industry moves to digitalisation at a speed they have not foreseen due to 2020 global pandemic. How do we speed up change without compromising current ambitions? How do we transform a traditional face-to face driven business to digitalisation and automated processes without losing what makes it special? Through a lot of trial & error and an experimentation culture we have led not just a digital transformation but rather a digital revolution across +20 markets globally.

Session Key Takeaways:

  • Initiate a strategic roadmap for the digital transformation of your traditional business, leveraging a start-up mindset to foster innovation and maintain agility
  • Regularly evaluate and reassess your digitalisation levels, ensuring alignment with evolving market needs and customer expectations
  • Post-establishment of an eCommerce platform, actively pursue opportunities for optimisation and growth, including UX/UI enhancements and improved marketing strategies
  • Integrate the human element strategically into your omnichannel ecosystem by optimising customer service touch points, personalising user experiences, and fostering employee engagement

This session is for you if…you are looking to challenge your mindset on both traditional and digital businesses to find the perfect balance for sustainable growth in your company/organisation.

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  • Non-Technical
  • Transformation
  • Agustina Sacerdote

    Head of Product

    TIDAL

In just over a decade, streaming has transformed the music industry. Yet emerging artists continue to share common challenges on their journey to building a sustainable career. At TIDAL, we’re focused on the intersection of music and the economy and the compelling opportunity to find new ways to support their work.

Join this session to hear from TIDAL’s Global Head of Product Agustina Sacerdote on what it takes to transform an organisation to transform an industry. In this session, you’ll learn how Agustina is leading and revamping TIDAL’s product development, go-to-market strategy, and customer support to build an ecosystem of tools for artists and a platform for music super fans.

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2:35pm
Presentation

Why Should You Scale Bottom-Up In Your Organization?

30 mins
  • Track - Software
  • Leadership
  • Transformation
  • Vânia Santos

    Engineering Manager

    OLX

We all have been through company reorganisations, probably more than once. Some are understandable and produce good outcomes, others aren’t, creating insecurities, lack of confidence in leadership, unnecessary changes, and even more complex paths of communication or decision-making. What is the difference, then?

Team-first thinking and the importance of well-defined boundaries to balance cognitive load within the teams is an important matter to consider: it directly fosters teams’ independence and minimising the overhead of communication, enhancing faster decision-making and increasing the quality and throughput of delivery.

Is there a well-proven way of scaling or changing the current landscape of company organisations? In this session we’ll explore Conway’s Law and the importance of team landscape and interactions, supported by an actual study case in the industry, and how well-designed teams charts can improve independence, autonomy, and motivation of the teams, leading to a faster and better rate and quality of delivery.

Session Key Takeaways:

  • How to scale organisations based on the interactions patterns
  • Exploring the importance of a clear architectural strategy to a clear team topology landscape
  • How to improve productivity with “fast flow”

This session is for you if… you influence the scaling processes of your company at any level or if you are interested in understanding the importance of having effective and efficient teams within your company.

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11:30am
Workshop

Become A Chaos Pilot & Bring Meaningful Change

60 mins
  • Track - Workshop
  • Not to be Missed
  • Premium Only
  • Transformation
  • Workforce
  • Filipa Moura

    Principal Software Engineer

    bp The Netherlands

  • Monica Norman

    Technical Programme Manager

    bp The Netherlands

  • Tehsheena Shams

    Founder & CEO

    Dynamo

Bringing transformative change in any business requires a radically different mindset, chaos pilots have that mindset and you can become one too.

Immerse yourself in a hands-on workshop on chaos piloting. Become one yourself and bring meaningful change anywhere – your business, work, and life! Learn from technology start-up founders and engineers at bp who are transforming front-line operations to make them safer and more efficient.

Session Key Takeaways:

  • Who are chaos pilots, and why are they essential in any organisation?
  • How can you become a chaos pilot?
  • Discover the pitfalls to avoid

This session is for you if...you are starting your business, or you are looking to start a business, and/or are working on solving big, complex problems that are ambiguous and challenge the status quo.

 

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11:35am
Presentation

AI Everywhere: Leveraging Data For A Unified Fintech Solution

30 mins
  • Track - FinTech
  • Data
  • Transformation
  • Akhila Vangara

    Data Scientist

    Adyen

Uncover the transformative power of AI in fintech: Gain a deep understanding of how vast amount of data can be used to solve problems, enhance decision making processes, improve merchant experience and streamline internal operations. In addition, take a peek into real world applications/examples of AI in the fintech domain and understand the challenges and ethical considerations associated with AI adoption in Fintech.

This session brings to you an overview of the transformative potential of AI in the financial technology sector. Digitisation is everywhere in financial services – this makes available vast amounts of data – paving way for both challenges and opportunities.

This session will delve into harnessing this potential of data to develop fintech solutions as a one stop shop by integrating AI technologies across different sectors of financial services – banking, payments, risk assessment, credit risk and anti money laundering efforts at scale.

Session Key Takeaways:

  • The power of data and AI in the fintech landscape, i.e. how AI is revolutionising the current industry at a fast pace
  • Attendees will also gain an insight into how the solutions are implemented at scale
  • The challenges faced by the different players in the industry, both in banking and technology

This session is for you if…

  • You are a fintech professional working in payments, risk, banking, compliance this will give you a chance to look at a real life example of AI being leveraged in the industry
  • You are a data scientist/AI practitioner, the talk will gloss over the different technologies being implemented and researched at adyen
  • It is also meant for technology or fintech enthusiasts who want to know what the industry is up to
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3:10pm
Presentation

Transforming A Scale Up For The Future

30 mins
  • Track - FinTech
  • Transformation
  • Krista den Uijl

    Chief Technical Officer

    Knab

Knab is the first Digital Bank of the Netherlands, starting about 5 years before the hype of the Neobanks like Revolut and N26. How did we start out, where are we now and what does that mean for our IT? A journey from start up to finding our sweet spot to delivering on our (customer) value by reaching our full potential in the future and the transformation that is underway to make this all possible.

Change is a given in any organisations. Too often it is seen as a cost saving or problem solving mechanism. This session will explore a transformation that is powered by growth potential and explores the key elements that can make or break the transformation process.

Session Key Takeaways:

  • The strength of a combined business and IT approach in designing and delivering customer value
  • How to plan, execute and guide major transformations
  • Why any transformation can never be only by IT
  • All in the context of the journey of the first full digital bank of the Netherlands building there next future

This session is for you if…you love customer centric organisations and transformation to be ready for growth, this is your session!

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3:10pm
Presentation

Building Enterprise-Ready IT With AI, And How To Future-Proof Your Career

30 mins
  • Track - Software
  • Career
  • Transformation
  • Nabitha Rao

    Information Technology, Vice President

    GitLab

Stay ahead in the evolving landscape of IT by embracing AI’s capabilities by exploring how AI can be leveraged within the realm of business functions.

Discover how personalised attention to employee experiences can be the building block to achieve operational maturity, cultivate stronger customer relationships, foster unwavering brand loyalty, and achieve sustained growth and success.

Future-proof your career by assessing its impact, leveraging soft skills, staying tech-savvy and relevant in the world of AI.

Session Key Takeaways:

  • IT’s role in a successful organisation
  • Discover how to embed AI into IT operations
  • Tips on how to future-proof your career in an AI powered world
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3:15pm
Presentation

AI For Space

60 mins
  • Track - InfoTech
  • AI
  • Data
  • Transformation

As humanity prepares to venture back to the moon, attendees will gain insight into ESA’s missions and integration of new data-driven approaches to guarantee reliable communications and operations in the lunar environment.

Learn how AI algorithms are harnessed to predict and prevent satellite failures, guaranteeing reliable communications and operations in the lunar environment. As the satellite industry undergoes a profound digital transformation, understanding the power of AI becomes paramount.

Session Key Takeaways:

  • Gain insights into how AI is leveraged to predict satellite failures before they happen, offering unprecedented levels of reliability and performance
  • Learn what AI in space entails and how rather small and simple machine learning models can help shape the future space missions and operations
  • Gain an overview of ESA’s mission to return to the moon and its significance in space exploration

This session is for you if…you are interested in artificial intelligence, satellites, and the inspiring notion that you don’t have to be an astronaut to work in the field of space.

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12:10pm
Presentation

The Game-Changing Potential Of AI In Finance Transformation

30 mins
  • Track - FinTech
  • AI
  • Transformation

Explore the impact of artificial intelligence (AI) on the digital transformation of the finance function. We will discuss the transition from digitalisation to true transformation, emphasising the shift from technology and process improvements to strategic innovation and value creation. What are the skills and competencies finance professionals need to develop? What are the challenges and rewards of this transformation, and the collaborative relationship between humans and machines in the AI-shaped finance function of the future?

Now, professionals need to understand the role of AI in transforming all the different departments in the company and the potential benefits it brings. They will learn how AI can go beyond automation to drive strategic innovation, identify new opportunities, predict market trends, and optimise risk management strategies. By staying informed about this topic, professionals can better prepare for the changing demands of the business world and redefine their roles, for instance as finance professionals, adding more value to their organisations.

Session Key Takeaways:

  • The finance function is undergoing a profound transformation from digitalisation to true transformation. This involves shifting focus from technology and process improvements to strategic innovation and value creation.
  • AI technology empowers finance professionals to develop new skills and competencies, such as data analytics, digital strategy, and innovation management. By embracing AI, finance professionals can redefine their roles, improve financial performance, and drive growth.
  • The AI-shaped finance function of the future will be defined by collaboration between humans and machines. AI-powered tools can analyse large amounts of data, provide insights and recommendations, and enable fast decision-making. Finance professionals will be able to leverage AI for targeted recommendations, proactive planning, and to regain their roles as creative thinkers and problem solvers.
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11:35am
Presentation

Shifting Gears: Tech-Enabled Sustainability And Digitalisation

30 mins
  • Track - InfoTech
  • Transformation
  • Yvonne Bettkober

    Head of Organisation Development and Group Transformation

    Volkswagen

The megatrends sustainability and digitalisation have led to the greatest, fastest and deepest transformation of the automotive industry, disrupting and reshaping the business.

From the birth of the iconic Beetle to the evolution into a multi-brand group, Volkswagen has always been in the driver’s seat when it came to shaping the future of mobility.

Now, Volkswagen is reinventing its business once again: from a car manufacturer to a provider of sustainable mobility for generations to come. It’s no longer just about cars. It’s about an amazing experience that is intuitive, personalised, and emission-free.

Yvonne Bettkober, head of organisational development and transformation, will share how technology has become the driving force behind Volkswagen’s progress, from smarter vehicles to smarter shop floors.

They key to success of this massive transformation is not the technology alone though. It’s the people. People with a growth mindset, strong values, and passion.

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2:35pm
Presentation

Digital Transformation: What’s New?

30 mins
  • Track - InfoTech
  • Transformation
  • Bidisha Agarwal

    Global IT Lead Corporate Lending

    ING

Transformation is more than just digitalisation. Technology will deliver what you want it to deliver but crucial is the mindset and organisation shift which is very often underestimated when embarking on a big change.

Session Key Takeaways:

  • Transformation is about people, process, technology and everything in between
  • How to manage the clarity of impact, empowerment of your people and knowledge of your data.
  • How to master the “dance” of constant change – the why, the what and the how?

This session is for you if…you are someone who is is managing or working on an organisational transformation journey, or just wondering what’s missing.

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5:20pm
Presentation

Total Enterprise Reinvention: The Strategy That Leads To A New Performance Frontier

30 mins
  • Track - Plan
  • Transformation
  • Margriet Westerink

    Cloud First Lead and Inclusion & Diversity sponsor

    Accenture the Netherlands

A convergence of forces has made the work of today’s leaders incredibly complex. From the pace of technological innovation to structural shifts in the economy, leaders face a once-in-a-generation change in the operating environment. Executives need to meet these combined challenges and opportunities head on. That means accelerating the reinvention of their enterprises. Achieving systematic change requires a new approach to business transformation.

Total Enterprise Reinvention is a deliberate strategy that aims to set a new performance frontier for businesses— and in most cases the industries in which they operate—to drive growth, optimise operations and build a digital core. Yet, our research revealed that only 8% of companies are moving to adopt a Total Enterprise Reinvention strategy.

In this session, we will explore the six characteristics of Total Enterprise Reinvention and how companies can out-perform on financial, technology and 360° value dimensions.

Session Key Takeaways:

Total Enterprise Reinvention is a deliberate strategy that is digital at its core and ambitious in its reach to continually reinvent all aspects of the business and deliver 360° value by investing in technologies to:

  • How to build a digital core
  • How to create new ways of working
  • How to drive growth and optimise operations

This session is for you if…you want to set a new performance frontier for your organisation.

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